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Privacy Policy

Effective Date: January 1, 2024

1. Information We Collect

We collect personal information you provide when requesting travel coordination services, including names, contact information, travel preferences, and payment details. We also collect technical information through cookies and analytics tools to improve our services.

2. How We Use Your Information

Your information is used to provide travel coordination services, match you with appropriate travel advisors, process communications, and improve our services. We may also use your information to send service updates and travel-related communications with your consent.

3. Information Sharing

We share your information only with certified travel advisors in our network as necessary to provide requested services. We do not sell personal information to third parties and maintain strict confidentiality agreements with all service providers.

4. Data Security

We implement comprehensive security measures to protect your personal information, including encryption, secure servers, and regular security audits. Your data is stored securely and accessed only by authorized personnel.

5. Your Rights

Under GDPR and other applicable privacy laws, you have the right to access, correct, delete, or restrict processing of your personal data. You may also object to processing and request data portability. Contact us at [email protected] to exercise these rights.

6. Contact Information

For privacy-related questions or concerns, contact our Data Protection Officer at [email protected] or +1 (212) 555-8947.

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Terms of Service

Effective Date: January 1, 2024

1. Service Description

Genuine Travel Contact provides travel coordination services, connecting clients with certified travel advisors for vacation planning, corporate travel management, and specialized travel experiences. We act as an intermediary and coordination platform.

2. User Responsibilities

Users must provide accurate information, communicate travel requirements clearly, and comply with all travel regulations and requirements. You are responsible for obtaining necessary travel documents and insurance coverage.

3. Service Limitations

Our services are subject to advisor availability and destination accessibility. We cannot guarantee specific outcomes or control external factors affecting travel experiences, including weather, political situations, or force majeure events.

4. Payment Terms

Coordination fees are due upon service agreement. Travel costs are paid directly to advisors or suppliers. Refund policies vary by service type and are outlined in individual service agreements.

5. Limitation of Liability

Our liability is limited to the coordination fees paid for our services. We are not liable for actions of third-party travel advisors, suppliers, or unforeseen circumstances affecting travel plans.

6. Dispute Resolution

Disputes are resolved through binding arbitration in New York State. These terms are governed by New York State law and applicable federal regulations.

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DMCA Policy

Effective Date: January 1, 2024

Copyright Protection

Genuine Travel Contact respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

Filing a DMCA Notice

To file a copyright infringement claim, send a written notice to our designated agent including:

• Identification of the copyrighted work claimed to be infringed
• Identification of the material claimed to be infringing
• Your contact information including address, telephone, and email
• A statement of good faith belief that use is not authorized
• A statement of accuracy under penalty of perjury
• Your physical or electronic signature

Designated Agent

Send DMCA notices to:
DMCA Agent
Genuine Travel Contact
847 Broadway, Suite 1204
New York, NY 10003
Email: [email protected]

Counter-Notification

If you believe material was removed in error, you may file a counter-notification with the same contact information, including a statement of good faith belief and consent to federal court jurisdiction.

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Cookie Preferences

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Required for basic site functionality including security, network management, and accessibility features. These cannot be disabled.

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Help us understand how visitors interact with our website to improve user experience and service quality.

Marketing Cookies

Used to provide personalized travel recommendations and relevant service communications based on your preferences.